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Returns and refunds

Returns & Refunds


At Rooster Roo’s – Fragrance | Soap, we want you to feel confident when ordering from us. Because many of our products are handmade, personal-care items, or fragrance products, our return policy is designed with product safety and hygiene in mind.


Returns


Due to the personal-use nature of our products, we generally do not accept returns on opened or used items, including:



  • Perfumes and fragrance products

  • Body butters

  • Soaps

  • Bath and body products

  • Samples

  • Other personal-care items


Unopened and unused items may be eligible for return if you contact us within 14 days of delivery.


To be eligible for a return, the item must be:



  • Unused

  • Unopened

  • In its original condition

  • In its original packaging


Please contact us before sending any item back. Returns sent without prior approval may not be accepted.


Refunds


Once an approved return is received and inspected, we will notify you whether your refund has been approved.


If approved, the refund will be issued to the original payment method.


Original shipping charges are non-refundable unless the return is due to an error made by Rooster Roo’s.


Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.


Damaged, Defective, or Incorrect Orders


If your order arrives damaged, leaking, broken, defective, or you receive the wrong item, please contact us as soon as possible.


Please include:



  • Your order number

  • A description of the issue

  • Photos of the product

  • Photos of the shipping packaging, when applicable


We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.


Fragrance Preference


Fragrance is highly personal, and individual scent perception can vary from person to person.


We are unable to offer refunds or returns simply because a customer does not like the way a fragrance smells, how it develops on their skin, or how strong or subtle it feels to them.


We recommend trying a smaller size or sample when available before purchasing a larger bottle.


Heat-Sensitive Products


Body butters and other heat-sensitive products may soften or melt during shipping, especially during warmer months.


A change in texture caused by heat does not necessarily mean the product is damaged or unusable.


Because temperature conditions during transit are outside our control, refunds are not generally issued solely for melting or softening during shipment.


If you believe the product was otherwise damaged or compromised, please contact us with photos so we can review the issue.


Order Cancellations


If you need to cancel an order, please contact us as soon as possible.


We will do our best to accommodate cancellation requests before the order has been processed or shipped.


Once an order has been shipped, it can no longer be canceled.


Sale Items and Gift Cards


Sale, clearance, or discounted items may be final sale unless they arrive damaged or incorrect.


Gift cards, if offered, are non-refundable.


How to Contact Us


For return or refund questions, please contact:


rooster@shoproosterroos.com


Please include your name and order number so we can assist you as quickly as possible.


Rooster Roo’s – Fragrance | Soap

Arizona, USA

shoproosterroos.com

rooster@shoproosterroos.com


Last updated: October 3, 2026